Welcome to Caravanas Lorca SL . We value our customers and aim to provide the best possible service. If you are not satisfied with your purchase, this policy outlines your rights and the process for returns and refunds.
Chapitre 1 1. Return Policy
Eligibility: You have the right to return any item within 14 days of receipt, provided it is unused, in its original condition, and in the original packaging.
How to Return: To initiate a return, please contact us at support@Caravalor.shop or call +49 163 1621641. Include your order number and reason for return. We will provide instructions for returning your item.
Return Shipping: Customers are responsible for the cost of return shipping. The original shipping fee is non-refundable unless the return is due to our error.
Chapitre 2 2. Refund Policy
Inspection and Approval: Once your return is received, we will inspect the item. You will be notified of the approval or rejection of your refund.
Processing: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 days.
Non-Refundable Items: Certain items, including customized products or items sold at a discount, may not be eligible for a refund.
Chapitre 3 3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@Caravalor.shop.
Chapitre 4 4. Contact Information
Caravanas Lorca SL
AV Felix Luis Pareja Muñoz 00000, 30817 Lorca, Spain
Email: support@Caravalor.shop
Phone: +34 968 47 88 21
Chapitre 5 5. Legal Information
Caravanas Lorca SL
AV Felix Luis Pareja Muñoz 00000, 30817 Lorca, Spain registered under company number B73432445. VAT number ES B73432445
