- What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please refer to our Return and Refund Policy for more details.
- Do you offer free shipping?
We offer free standard shipping on orders over a certain amount. Please check our Shipping Policy or contact us for current promotions and details.
- How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days. Delivery times may vary depending on your location.
- What should I do if I received a damaged or defective item?
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will assist you with a replacement or refund.
- Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order online.
- What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. Please check the checkout page for all available options.
- Do you offer international shipping?
Currently, we only ship within Germany. We are working on expanding our shipping options to other countries in the near future.
- How can I contact customer support?
You can reach us via email at support@Caravalor.shop or by phone at + 49176 93587598. Our business hours are Monday to Friday, 9:00 AM – 6:00 PM CET.
- Are your products eco-
friendly?
Yes, we are committed to offering sustainable and eco-friendly gardening products. Many of our items are made from recycled materials or are biodegradable.
- How can I cancel or modify my order?
To cancel or modify your order, please contact us as soon as possible. If your order has not yet been shipped, we will do our best to accommodate your request.
